We follow the consumer protection act of Finnish Competition and Consumer Authority (FCCA) and its regulations applicable to distance selling.
- How to replace a product
- How to cancel a purchase
- How to return a product
- Refunding of a payment
- Merchantable quality
You can choose from the following payment options.
- Stripe: Visa, Mastercard and American Express. Apple Pay, Google Pay and Microsoft Pay.
- Paytrail: MobilePay, Collector Bank, Nordea, Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki, Oma Säästöpankki, Visa (Nets), MasterCard (Nets) and American Express (Nets).
When you pay with PayPal the payment takes place via PayPal’s online payment processing platform. PayPal forwards the payment to us.
When you pay with Stripe the payment takes place via Stripe’s online payment processing platform. Stripe forwards the payment to us.
When you pay with Paytrail the payment takes place via Paytrail Payment Service. Your account statement or card invoice shows Paytrail Oyj as the recipient of the payment, because Paytrail forwards the payment to us. Paytrail stores IP-address, payment method and payment time and date during the payment process (Data Privacy Notice of Paytrail). Paytrail Oyj (Business ID in Finland: 2122839-7) is a payment institution authorized by the Finnish Financial Supervisory Authority (FIN-FSA). The contact details of Paytrail are: Paytrail Oyj, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Finland, tel. +358 20 718 1830.
We deliver to addresses located in the following countries:
- Czech Republic
We deliver purchases whose value exceeds EUR 80 free of charge to Posti Pickup Point within Finland.
In case of purchases whose value is less than EUR 80, we collect a fixed delivery charge of EUR 5.95 (incl. VAT 24 %).
Posti Home Delivery within Finland for purchases whose value exceeds EUR 80 costs 4.95 € and purchases whose value is less than EUR 80 the cost is 10.90 € (prices incl. VAT 24 %).
We send your products within 1–3 working days from placing the order. During high seasons delivery can take up to 8 working days.
Note! Posti, the Finnish postal service, keeps parcels only for 7 days, after which a parcel which has not been picked up will be returned to us.
How to change a product
You’ll have 14 days’ time to change a product. The days will be counted from the day when you have received the delivery.
The change and return form should always be filled and enclosed in the parcel. Without the change and return form, we don’t know whose change it is about.
You can change the product to the same product in a different size or color. A product cannot be changed to another product or to such a size or color that is not available.
If you have bought a product using a campaign or a discount code, please make the change following section B.
A) The fastest way to change a product is to place a new order on our website and return this order. This way, our warehouse won’t run out of the product, and you’ll get the new product faster.
B) Return this order and the change and return form where you have entered the size and color that you wish to have to replace this order. We’ll send you a new product as soon as we have processed the change.
How to cancel a purchase
You’ll have 14 days’ time to cancel a purchase. The days will be counted from the day when you have received the delivery.
You can cancel a purchase partly or fully by returning us the product/s and the change and return form.
The change and return form should always be filled and enclosed in the parcel. Without the change and return form, we don’t know whose return it is about, and we cannot for example refund you the purchase.
If you do not pick up a delivery, this will not be considered as a cancellation. For deliveries not picked up, we’ll collect EUR 10 as delivery, packing and handling costs.
How to return a product
Make the return within 14 days from the receipt of the product.
Pack the products carefully. Preferably, use the same bag or cardboard box in which you received the dispatch. Remove or cover the old dispatch markings off the package.
A change or return is free of charge when you send us the items following the instructions on this page.
We do not accept returns delivered in any other way, and we won’t either cover the expenses due to other kinds of dispatches.
Return to a Posti parcel locker
- Get a return code from posti.fi/returnparcel
- Select there: ”Return with the original item ID”
- Write on the parcel:
- the return code and
- your name and address in the top left corner.
- Take the parcel to the Posti parcel locker of your choice.
- The return will be saved in the Posti tracking service. You don’t need to keep the receipt for the return.
Return to a Posti service point
- Write the return ID on the parcel:
- Take the parcel to a Posti service point and tell them that it’s about a customer’s return.
- Keep the receipt for the return until we have refunded you the amount.
Refund of payment
We’ll refund your payment in 14 days after we have processed your return.
We’ll refund the amount using the same method of payment you used when you purchased the items.
We won’t answer questions about reimbursements if there is less than 14 days from the return.
The products shall have to be of merchantable quality in their original, intact, and tidy sales package. In any other case, we’ll have the right to charge an amount equal to the decrease in the value of the product or to entirely refuse to refund the purchase. In this case, we won’t either return the product to you until we have been reimbursed the return and possible resending expenses.
- The right of return shall apply only clean and unused products.
- Product labels must not have been removed, and also product packages need to be returned as intact and tidy.
- The right of return shall not apply to socks and underwear if the product package has been opened.